FAQs

Contact Us

When are your customer services representatives available?

Our customer service representatives are available at 1-833-HAMMIES (1-833-426-6437) Monday through Friday, 8:00 am–8:00 pm EST.

Ordering and Payment

What payment methods do you accept?

We accept MasterCard, VISA, and American Express.

Will my order be charged tax?

Sales tax is only applied to orders in New York and Arizona because we have physical locations there. We do not collect sales taxes for any other states.

When I enter my credit card number over the Internet, is it secure?

Yes, it is fully secure. Our secure servers fully encrypt sensitive data for safe, trouble–free transactions. We utilize the latest security methods and fraud detection techniques to protect any and all information you entrust to us. Happy Habitats utilizes the Secure Sockets Layer (SSL) protocol to ensure your transaction’s safety.

Can I use two coupons at the same time?

Limitations may apply; see the coupons for details.

Policies

What kinds of warranty do your products have?

Most of our products are covered by the manufacturer’s warranty, which guarantees against defects for a period of at least one year. Please refer to the warranty section in the product manual for details.

If I have an item that has a lifetime warranty, how do I get it replaced?

Please refer to the manufacturer’s warranty instructions, contact our customer service at 1-833-HAMMIES (1-833-426-6437), or email info@happyhabitats.net.

Will my email address or personal information be shared with other companies?

We never disclose or share email or personal information with anyone.

What if I no longer wish to be included in your mailings?

If you decide you no longer wish to receive Happy Habitats’ money–saving coupons, special event notices, and exciting offers, the best way to opt out is to use the link at the bottom of the email messages you receive. That link provides an instant one-click opt-out that is instantly confirmed. You can also contact customer service at 1-833-HAMMIES (1-833-426-6437) or email info@happyhabitats.net to request removal.

Replacement Parts and Accessories

How can I order replacement parts?

Please call our customer service at 1-833-HAMMIES (1-833-426-6437) or email info@happyhabitats.net.

How do I order accessories?

Most accessories are offered online with the related product, if available. You can also contact customer service at 1-833-HAMMIES (1-833-426-6437) or email info@happyhabitats.net.

Shipping and Delivery

How long will it take to ship my order?

The average time is 24-72 hours. Some products ship more quickly than others due to the order type, inventory status, and shipping method. You will receive an automated email with tracking information upon shipment.

How long will it take to receive my order?

All items, unless otherwise noted, ship with ground service—the most economical option. Our ground carriers include, but are not limited to, USPS, UPS, and FedEx. From the shipment date, ground service generally takes 3–5 business days to reach its destination, depending on the location.

Do you ship outside of the United States?

We currently only offer domestic shipping to the continental U.S.

Order Status

What is the quickest way to check on my order?

You can check your order status through the order status link, contact customer service at 1-833-HAMMIES (1-833-426-6437), or email info@happyhabitats.net.

Can I cancel my order?

Once an order has been shipped, it cannot be canceled. Then, you will have to either refuse shipment upon delivery attempt or request a returns merchandise authorization number (RMA). Issuance of an RA is the only way for us to process a refund. Shipping costs are not refundable, and the customer is responsible for the cost of the return shipping. A $5 restocking fee may apply.